Shipping policy

Our priority is to ensure that every order is prepared and delivered safely, providing a simple, transparent, and reliable shopping experience.

Free Shipping

Shipping is free on all orders.

Additional shipping costs may apply only in the cases specified in this policy, for example, when a new shipment is required due to an incorrect or incomplete address provided by the customer, or when the recipient is unavailable and the order is returned to the sender.

Production and Order Processing Times

All of our products are made to order, based on each customer's order. We do not keep ready-to-ship products in stock.

After payment is confirmed, the order enters the production and processing process.

The average time required for production and order processing is 2–5 business days from payment confirmation.

This period is necessary to produce, prepare, inspect, and get the product ready for shipment.

Shipping and Delivery Times

Once production has been completed and the order has been handed over to the carrier, the estimated delivery time is approximately 12 business days.

This period is an estimated transit time and may vary depending on the destination, time of year, shipping volume, and other factors related to transportation.

It is not possible to provide an exact delivery date. For this reason, we provide an estimated delivery time of 12 business days from the date of shipment.

The order may arrive before or after this period, depending on transportation conditions.

⚠️ Important: In exceptional circumstances, delivery may be delayed due to external factors such as periods of high demand, holidays, strikes, logistical issues, weather conditions, customs procedures, or other circumstances beyond our control.

We will always do our best to ensure that your order is delivered within the estimated timeframe.

Order Tracking

After your order has been shipped, you will receive a tracking number that allows you to follow the status of your shipment.

Please note that the tracking status may not be updated immediately after shipment.

Tracking information may remain unchanged until the carrier performs the first scan of the package. In some cases, the first update may occur after customs clearance and once the package begins its journey within Italy.

For this reason, the tracking information may remain unchanged for several days.

Don't worry: this may still be completely within the expected timeframe and is part of the normal shipping process. Your package will continue its journey and may take a few more days to arrive at its destination.

It is not possible to provide an exact delivery date. For this reason, we provide an estimated delivery time of 12 business days from the date of shipment. The shipment may arrive before or after this period.

Delivery Guarantee

Total Pitch Store monitors the shipping process and provides customer support in case of delivery-related issues.

If an order is officially declared lost during transit, after the carrier confirms the loss, we will reship all items included in the order at no additional cost.

Your order can be tracked using the tracking number provided after shipment.

📦 Orders containing multiple products: In some cases, items from the same order may be shipped separately, especially when they are processed by different distribution centers or suppliers.

For this reason, you may receive one product before the others. This does not necessarily mean that there is a problem with the remaining items.

Important Information About Your Shipping Address

Incorrect or Incomplete Address

Orders are shipped to the address provided by the customer at the time of purchase.

For this reason, we recommend carefully checking all delivery information before completing your order, including:

  • Full name;

  • Address;

  • House number;

  • Apartment/unit number or additional information, if necessary;

  • City;

  • ZIP/postal code;

  • Country.

Total Pitch Store is not responsible for delays, returns, or delivery problems caused by incorrect or incomplete information provided by the customer.

If an order needs to be reshipped due to an incorrect address provided by the customer, additional shipping costs may apply.

Recipient Not Available

It is important to ensure that someone is available to receive the order at the provided address.

If the recipient is not available at the time of delivery, the carrier may make additional delivery attempts or leave the package at a pickup point, depending on the procedures of the carrier responsible for the delivery.

If the order is not collected within the period established by the carrier and is returned to the sender, the customer must contact us to check the available options.

In the event of a new shipment, additional shipping costs may apply.

Import Taxes and Duties

When applicable, orders may be subject to taxes, duties, or import charges imposed by the authorities of the destination country.

If any additional costs are the responsibility of Total Pitch Store, we will inform the customer and provide the necessary instructions.

Rules may vary depending on the country, the value of the shipment, and applicable laws and regulations.

Made-to-Order and Personalized Products

All our products are made to order, according to each order placed by the customer. We do not keep ready-to-ship products in stock.

Once an order is confirmed, the product enters the production and preparation process specifically for that order.

If you wish to change the size or personalization of your product, please contact our team as soon as possible after placing your order. Changes can only be made if production has not yet started.

Once the order has been shipped, it will no longer be possible to cancel or modify it.

For this reason, we recommend carefully checking the size, personalization details, and all order information before completing your purchase.

Exchanges, Returns, and Defective Products

Our goal is to ensure that you receive your order in perfect condition.

If the product has a defect, manufacturing error, or does not correspond to the specifications requested in the order, please contact us as soon as possible after receiving it. Include your order number and, if necessary, provide photos or videos that allow us to assess the situation.

After reviewing the case, our team will inform you of the available solutions, which may include a replacement or refund, depending on the circumstances and applicable laws and regulations.

Important: Problems resulting from improper use, incorrect washing, normal wear and tear, or damage caused after receiving the product are not considered manufacturing defects.

Choosing the Correct Size

Choosing the correct size is the customer's responsibility, provided that the product shipped corresponds to the size selected at the time of purchase.

We strongly recommend carefully checking the size chart available in the product description before completing your purchase.

If you have any doubts about the size, please contact our team before placing your order.

Customer Support

For any questions regarding your order, production times, delivery times, or tracking number, you can contact us by email:

📩 contacttotalpitch@gmail.com

📱 WhatsApp: +44 7921 807855

When contacting us, please provide your order number so that our team can quickly locate your purchase and assist you.

We are always available to provide you with the best possible customer service. ⚽

Thank You for Your Support!

Thank you for choosing Total Pitch Store and for being part of our community of football fans.

Total Pitch Store — Wear the colors of your passion.